Postal Clerk

• Position: Postal Operator
• Education: Diploma or Bachelor degree or equivalent
• Job Locations: Al Batinah North (Al Khaboura, Sohar, and Saham) , and North Sharqiya (Al Mudhaibi )

Role Objective:

The retail Sales Representative shall provide excellent customer service and meet sales quotas for our business with strong communication skills who can make customers feel welcome in our store will stand out. You will help identify client needs, present and answer questions about our products and services and recommend solutions. A positive attitude and a desire to promptly resolve potential customer issues or complaints.

Job Description

• Greet and direct customers
• Provide accurate information (e.g. product features, pricing, and after-sales services)
• Answer customers’ questions about specific products/services
• Conduct price and feature comparisons to facilitate purchasing
• Full knowledge of all group products & services to provide Cross-sell products
• Manage returns and exchanges as per the company policy
• Provide excellent customer service (especially during peak times)
• Inform customers about discounts and special offers
• Provide customer feedback to the team leader
• Stay up-to-date with new products/services
• Achieve KPI given by line manager
• Share ideas, and suggestions for improvements and implement them where you can
• Achieve the yearly target by reaching the minimum of 100%
• Fill the individual target sheet on a daily basis
• Ensure that the product guidelines/procedures, and the selling tips programs are well maintained
• Take charge of product sales to clients and answer product-related questions, and encourage cross-selling of products.
• Attend product-related training and ensure being up to date on product information and updates including each product system.
• Ensure customer satisfaction and retention.
• Encourage customers to give their feedback using established platforms for measuring their satisfaction
• Remain aware of customer satisfaction scores and thrive to improve scores and performance.
• Handle all incoming and outgoing transactions as per the established procedures.
• Receive payments through established payment methods and procedures.
• Adhere to all OP policies and procedures.
• Attend basic Health, Safety, and Environment (HSE) training and awareness sessions, be aware.
• HSE policies and procedures, and handle incidents as per established policies and procedures.
• Monitor progress of last-mile delivery routes.
• To Screen, sort and communicate accurate information to the last mile Courier Team for shipment order pick up / delivery and special handling.
• Be able and willing to work flexible schedules/shifts and commit the time required to get the job done
• Providing support to other branches whenever required by the business interest.
• Receive the financial covenant Scheduled for each employee and maintain.
• Carry out any other activities as and when required by the reporting manager

Experience:

At least 3 years in similar environment.