Customer Loyalty Specialist – Omani National

Job Description

Description and Requirements

We are looking for customer-focused professionals with a proven success in customer relationship management to join our team of Customer Loyalty Specialists. This is a call center role where you will manage customer relationships and enhance their experience by conducting welcome calls, cross-sell and upsell campaigns, collection and retention efforts, anti-attrition campaigns, and other engagement initiatives.

Competencies Required

• Build strong relationships with all clients.
• Excellent interpersonal and communication skills.
• Empathetic with effective listening skills
• Excellent interpersonal and communication skills.
• Resilient and persistent nature.
• Goal-oriented mindset.
• Receptive to feedback and professional development.

Qualifications, Experience, & Skills

• Omani National
• Bachelor’s degree.
• 3 years’ experience in a similar role.
• Excellent written and verbal communication skills in English, Arabic, Hindi, or Bengali.

Benefits We Offer

Our Gulf benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan, an Employee Assistance Program (EAP), and other digital mental health programs. You’ll get the support you need through every stage of life with various leave policies, be able to participate in volunteering events (for which you’re able to use Volunteer Time Off), have ample learning and growth opportunities, and more.

About MetLife

Recognized on Fortune magazine’s list of the 2024 “World’s Most Admired Companies” and Fortune World’s 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple – to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services.

At MetLife, it’s #AllTogetherPossible . Join us!