Account Relationship Manager- Personal Lending

Job Title: Account Relationship Manager (ARM)

Department: Personal Lending – Premier Banking

Main Role (Overall Accountability)

This role is based in Personal Lending, which manages customized credit solutions for high Net-Worth customers of bank’s Private Banking and Premier customers

The main role of ARM, PL is to manage, grow, service and maintain the quality of Personal Lending portfolio (Discretionary Lending) by sourcing discretionary lending deals, managing relations (Internal & External), obtaining credit approvals, completing the documentation & security, monitoring account performances & portfolio, ensuring recovery of past dues & effective NPA management, within the framework of Personal Lending Credit Policy and Standard Operating Procedures. The role also involves responsibilities with respect to various initiatives identified by Head, Personal Lending and Personal Banking Management to improve the Personal Lending Proposition and controls there within.

Principal Accountabilities

Business Sourcing & Growth

• Manage marketing activities with Premier Banking Segments (Asalah & Private Banking) Branches and Other Business Units in the bank to maintain steady & sustainable source of referrals.
• Ensuring Regular Periodic visits, interactions and trainings to Business Units to identify business ideas and developing lending products to suit customers’ needs within the Central Bank regulations and Bank’s Policies
• Achieve Business Target set by the Personal Banking Management and contribute to the success of the team.

Credit Processing

• Be a Single Point of Contact for customers for discretionary lending transactions and provide timely guidance & support to customers & business units in terms of credit structuring, documentation and process.
• Assess customer information, conduct mandatory credit checks, prepare credit proposals and arrange for approvals within bank’s policies and central bank regulations. (Ensure accuracy of the data/information provided in the Credit Proposals)
• Ensuring well-balanced risk/reward, effective pricing of credit transactions to generate ROE and revenue of credit portfolio to attain business goals
• Following up and ensuring prompt and accurate preparation of Credit Facility Agreements (CFA) from Credit Administration Department and ensuring completion of all security documentation as per approval by liaising with concerned departments in the Bank and external organizations.
• Following up and ensuring prompt and accurate input & disbursement of approved limits and ensure compliance of the same with the approval obtained.

Credit & Portfolio Monitoring

• Ensuring prompt repayment of disbursed loans and follow up on incurred PDs with customers/branches/business units for recovery and maintenance of delinquency & NPA rate to the minimum
• Maintenance of Personal Lending portfolio by ensuring yearly renewal of large accounts and revolving credit facilities. Preparation of visit/customer meeting call reports.

Credit Management & Reporting

• Monitor & act on reports circulated by control functions, collections, recovery and other teams (such as overdue & classified accounts, Discrepancies, exceptions, etc)
• Preparation and timely submission of periodical reports on
• Weekly business review repots
• Monthly business report & presentation
• Any other required reports.
• Book-keeping and filing of documents on daily basis and Maintenance of daily & monthly MIS and ensure accuracy of the data provided to the management.
• Contribute to the development of plans, processes, systems, and procedures to improve the overall functioning of the unit.
• Managing Internal stakeholders’ meetings (MCC, MRC, Business)
• Assisting Head, Personal Lending in reviewing and formulating Credit Policies and Procedure Manuals.

Relationship Management

• Manage Internal & External Relationships and ensure timely responses.
• Manage customer requests / complaints in timely & suitable manner.

Key Requirements

• Must be Omani National
• The candidate must have a bachelor’s degree in finance &/or banking with minimum 3 years’ experience in sourcing, structuring, execution of Discretionary Credit/Lending and managing high Net-Worth customers relationships
• Working knowledge of applicable Bank products and services.
• Excellent problem-solving skills, commercial acumen, good process –facilitating abilities, and ability to work under pressure
• Willing to learn & explore, detail oriented, and good organizational, interpersonal, excellent communications, and writing skills.
• Language Proficiency: Arabic, English
• Technical Proficiency: Very good with MS-Excel, Word and PowerPoint.