Account Manager – Sales (IT/Cloud)

• achieve agreed financial targets by maintaining and expanding relationships with assigned Key Accounts.
• establish and maintain productive, professional relationships with key personnel related to projects assigned (Internally & Externally)
• Deliver the agreed KPIs for all projects assigned.
• achieve AOP RevenuePlan and compile input for the activity plans and develop the Company’s services and solutions portfolio.
• Improve the Sales pipeline.Prepare and update quarterly Reach Activity Plans.Delivers value to customers through leading Value-added Projects. Establishes productive, professional relationships with key personnel in relevant customer accounts.
• Coordinates the involvement of company personnel, including support, service, and management resources, in order to meet department performance objectives and customers’ expectations.
• Meets assigned targets for profitable sales volume and strategic objectives Proactively leads a joint company-strategic Projects planning
• Use appropriate verification techniques to manage changes in project scope, schedule and costs.
• Measure project performance using appropriate systems, tools and techniques.

KPI

• Achievement must be greater than or equal 100% AOP Revenue & OYOV
• Deliver all assigned sales related projects as per the set up KPIs given.Stalled Opportunities must represent no more than 10% of the pipeline (by volume)
• Control escalation by following up with internet stakeholders. to ensure we do not falter on commitments
• Lead Projects to achieve 100% AOP Revenue Lead & Manage All Bad Debts/Adjustment/Termination tasks to reduce revenue leakage – less than 5% of the overall collectibles from the assigned accounts by assisting the collection team and close any dependency from sales team
• Achieve Customer Satisfaction Target and ensure all customers’ requirements, complains and demands are met within agreed SLA.

Requirements

Diploma or a BSc Degree in Business /ICT/ Information Technology or science related subject.

Required Experience and Knowledge

• 3-5 years’ experience in a Sales, customer project management background in Cloud or Information Technology related filed Experience from Telco or IT Services in specific commercial B2B experience within Cloud, ICT is preferred.
• Good financial background and ability of developing forecasts and business cases.
• MS Office proficiency, with good presentation, analysis and concept developing skills
• Fluent in spoken and written English and Arabic

Job specific technical skills

• Telecommunication / Cloud / IoT / ICT Knowledge
• Excellent Customer Management
• Customer orientation and analytical skills.
• Business cases creation and evaluation.