Manager, Business Centers (15167)

Role Purpose:

To manage all retail sales activities to help achieve Business Centers Sales revenue by developing and implementing sales targets and initiatives; to monitor the performance of Business Centers sales channels and to ensure high standards of customer satisfaction.

Position Information:

Title: Manager, Business Centers

• Unit: Business
• Division: Business Sales
• Location: HQ
• Grade: L3

• Minimum role requirements:
• Qualification: Bachelor’s degree relevant.
• Experience: 6 years of experience

Key Accountabilities:

• Sales Strategy: Ensure alignment with company growth strategies and support business expansion initiatives. Develop and execute business plans and sales strategies to achieve company sales goals, profitability, and market share objectives.
• Customer Experience: Elevate Customer Experience (CEX) in outlets to achieve leadership status in the local market.
• Customer Engagement: Build and maintain strong relationships with customers and stakeholders in Consumer to leverage all the outlets in Oman, understanding their needs and pain points, and promote Business services.
• Business Development: Identify and pursue new business opportunities in Business Centers, leveraging market insights and industry knowledge to build a strong pipeline of prospects.
• Revenue Growth: Drive revenue growth for Business Centers through disciplined sales cadence to achieve sales targets and related KPIs.
• Cross-functional Collaboration: Work closely with other functions such as Marketing, CEX, ICT and Group Subsidiaries to ensure the products and services meet the needs of Business Centers and deliver maximum customer value.
• Market Intelligence: Monitor and analyze market trends, competitor activities, and customer feedback as feeder inputs for developing sales strategy and tactical plans.
• Budget Management: Manage the sales and revenue budget for Regional SMEs, ensuring effective allocation of resources to achieve maximum impact and ROI.
• Reporting and Analytics: Develop and maintain accurate sales reports and analytics to track performance, identify areas for improvement, and enable informed decision-making.
• Strategic direction and innovation: Provide strategic direction and guidance to the team to achieve Sales goals and objectives. Collaborate with cross-functional leadership teams to identify value proposition gaps and prioritize sales efforts for revenue acceleration.

Key Competencies:

Leadership:

• Assertiveness and Conflict Resolution
• Fostering Learning and Development
• Inspiring and Leading Others
• Leading Change and Cultivates Innovation
• Visioning and Alignment

Behavioral:

• Drives Achievements
• Ethics & Compliance

Technical:

• Sales Strategy Development and Execution
• Reporting and Data Analytics
• Market Intelligence and Analysis
• Channel Partnership Management
• Revenue Growth Analytics